Shipping & Returns
Shipping Policy
All orders will be meticulously packaged and upon completion. Standard shipping is £3.50; however, for larger orders, shipping cost may increase. For bespoke items, all packages will be sent via tracked delivery to mitigate the risk of loss, at a standard fee of £5.50. Regrettably, I am currently unable to ship outside the UK. I will notify everyone as soon as this situation changes.
Return & Exchange Policy
If you discover that your product is faulty, please reach out to us at your earliest convenience we can address the issue promptly. When requesting a return, kindly provide the reason for the return. If the product is indeed faulty, you will be required to submit photos to assist us in determining whether a return or replacement is necessary. Please note that if a return is warranted, you will be responsible for the return postage.
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The event that you have ordered the incorrect product or no longer wish to keep it, must request a return, specifying the reason, and you will be responsible for the return postage. A refund for the product will be processed once it has been received and inspected.
For bespoke products, we make every effort to involve you in the design process to ensure the final product aligns with your expectations. Should any issues arise, please contact me with details of the problem so we can collaboratively find a resolution. If a return is necessary you will be responsible for the return postage.